FAQ

How long will it take for the team to respond?

Our goal is to send a welcome response through the ticket within 24-48 hours. Our goal is to respond as quickly as possible. If the request is submitted late on a Friday, it will be addressed on the following Monday. 

Are there resources I can send?

It depends on the type of request. If you are looking to provide assistance with specific parts of the software, feel free to check out our Support Portal and our Training site. Eventually we are hoping to have some resources available on this site for you to send.

Why are their days blocked off on the preferred days to schedule training?

Those are days where the allotted number of time slots that we have available have been taken. There are two time slots available on Tuesday, Wednesday, and Thursday. Once those are taken those days will be greyed out. We do not allow scheduling on Mondays and Fridays are left open should someone need to re-schedule or a follow-up call is needed. If more time slots become necessary, we will open them up on the calendar.